Privacy policy
PRIVACY POLICY
Last Updated: August 13, 2026
Eyewear Closet respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Eyewear Closet ("Eyewear Closet," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit EyewearCloset.com, make a purchase, create or use a customer account, contact us, subscribe to communications, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with Eyewear Closet, we may collect the following categories of personal information:
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other contact information you provide to us.
Order and Transaction Information
This may include products purchased, order history, transaction information, shipping and delivery information, returns, refunds, disputes, and communications related to your purchases.
Account Information
If you create or use a customer account, we may collect information associated with your account, preferences, saved information, and order history.
Payment Information
Payments are processed through third-party payment service providers. Depending on the payment method selected, those providers may collect and process payment card or other financial information necessary to complete your transaction.
Eyewear Closet does not directly store complete payment card numbers.
Customer Communications
We may collect information you voluntarily provide when contacting customer service, submitting an inquiry, requesting a return or refund, communicating with us regarding an order, or otherwise contacting Eyewear Closet.
Device and Website Usage Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring URLs, website interactions, and similar technical information.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand website usage, improve performance, maintain security, measure marketing effectiveness, and support advertising where applicable.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Process, fulfill, ship, and manage orders;
- Process payments, refunds, returns, and exchanges;
- Communicate with you about your purchases, orders, deliveries, returns, refunds, or account;
- Provide customer service and respond to inquiries;
- Maintain customer, transaction, and business records;
- Operate, maintain, secure, and improve our website;
- Personalize and improve the shopping experience;
- Detect, investigate, and prevent fraud, abuse, unauthorized transactions, chargebacks, and security incidents;
- Verify transactions and protect our customers and business;
- Understand website usage and measure website performance;
- Provide marketing and promotional communications where permitted;
- Measure the effectiveness of marketing and advertising;
- Comply with applicable legal, tax, accounting, regulatory, and contractual obligations;
- Establish, exercise, or defend legal claims; and
- Protect the rights, property, security, and integrity of Eyewear Closet, our customers, and others.
We seek to collect and retain personal information only where reasonably necessary for legitimate business purposes and applicable legal requirements.
PAYMENT PROCESSING
Payments made through Eyewear Closet are processed using third-party payment service providers.
Depending on the payment method you choose, payment providers may collect information necessary to authorize, process, and complete your transaction.
Eyewear Closet does not directly store complete payment card numbers.
Payment providers process payment information according to their own security practices, privacy policies, contractual obligations, and applicable legal requirements.
COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to operate the store and provide a better shopping experience.
These technologies may be used to:
- Maintain shopping cart functionality;
- Remember preferences;
- Maintain website and transaction security;
- Understand website traffic and usage;
- Improve website functionality and performance;
- Measure the effectiveness of marketing campaigns; and
- Support advertising and personalization where applicable.
Some cookies are necessary for the website to function properly, while others may be used for analytics, personalization, or advertising.
Your browser may allow you to block, remove, or restrict cookies. Please note that certain website features may not function properly if necessary cookies are disabled.
Where required by applicable law, we provide choices regarding non-essential cookies and similar technologies.
When required by applicable law — including for visitors from the EU/EEA, UK, and other jurisdictions with similar requirements — we display a cookie consent banner upon your first visit, allowing you to accept, reject, or customize non-essential cookies before they are set. You may change your cookie preferences at any time through the cookie settings link available on our website.
HOW WE DISCLOSE PERSONAL INFORMATION
Operating an online retail business requires us to work with third-party service providers that perform services for us or help us operate our business.
We may disclose personal information where reasonably necessary to categories of service providers such as:
- Ecommerce and website hosting providers;
- Payment processors;
- Shipping carriers and fulfillment providers;
- Fraud-prevention and security providers;
- Customer-service providers;
- Analytics and technology providers;
- Marketing and advertising providers;
- Email and communication providers;
- Accounting, legal, and other professional advisers; and
- Other providers necessary to operate our business and fulfill customer transactions.
These providers may process personal information as necessary to provide their respective services, subject to applicable agreements, their privacy practices, and applicable law.
We may also disclose personal information where reasonably necessary to comply with applicable laws, court orders, subpoenas, regulatory requirements, or lawful government requests; investigate suspected fraud or security incidents; enforce our agreements and policies; or protect our rights, customers, business, property, or safety.
If Eyewear Closet or its assets are involved in a merger, acquisition, financing, restructuring, sale, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.
SHOPIFY AND THIRD-PARTY SERVICES
Our online store is operated using Shopify and other third-party ecommerce and technology services.
These providers may process certain personal information in connection with operating our website, processing transactions, providing website functionality, preventing fraud, supporting analytics or marketing, and delivering related services.
Our website may also contain links to websites, applications, or services operated by third parties.
Eyewear Closet is not responsible for the privacy, security, or content practices of third-party websites or services that we do not control. We encourage you to review the privacy policies of third-party services you choose to use.
MARKETING COMMUNICATIONS
If you choose to receive promotional emails or other marketing communications from Eyewear Closet, we may use your contact information to send information about products, new arrivals, promotions, special offers, and other store updates.
Where required by applicable law, such as for visitors from the EU/EEA, we will only send marketing communications to you if you have provided your prior consent, for example by opting in through a sign-up form. You may withdraw your consent at any time.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, return or refund information, security notices, or responses to customer-service requests.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfill and document transactions;
- Maintain order, business, accounting, and tax records;
- Provide customer service;
- Process returns, refunds, disputes, and chargebacks;
- Prevent and investigate fraud or abuse;
- Maintain website, transaction, and account security;
- Comply with applicable legal, tax, accounting, regulatory, and contractual obligations; and
- Establish, exercise, or defend legal claims.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.
When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it as appropriate and permitted by applicable law.
DATA SECURITY
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, or disclosure.
However, no website, network, database, transmission method, or electronic storage system can be guaranteed to be completely secure.
While we take reasonable measures designed to protect personal information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account or personal information has been compromised.
YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have certain rights regarding your personal information, including rights provided under the General Data Protection Regulation (GDPR) for individuals in the European Union/European Economic Area and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where applicable.
These rights may include:
Access — You may request access to, or a copy of, certain personal information we maintain about you.
Correction (Rectification) — You may request that we correct inaccurate or incomplete personal information.
Deletion (Right to Erasure) — You may request deletion of certain personal information, subject to applicable legal exceptions and retention requirements.
Opt-Out of Sale or Sharing — We do not sell personal information for monetary compensation. However, certain privacy laws define "sale" and "sharing" more broadly. Where applicable, you may have the right to opt out of the sale or sharing of personal information, including sharing for cross-context behavioral advertising.
Data Portability — Where provided by applicable law, you may request a portable copy of certain personal information we maintain about you.
Restriction or Objection to Processing — Where applicable, you may request that we restrict certain processing of your personal information or object to certain processing activities, including certain marketing activities.
Non-Discrimination — We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.
To exercise an applicable privacy right, please contact us at:
We may request information reasonably necessary to verify your identity and protect your personal information from unauthorized requests.
We will respond to valid privacy requests within the timeframe required by applicable law.
If you are located in the EU/EEA and believe that your privacy concerns have not been adequately addressed, you may have the right to lodge a complaint with the appropriate data protection authority.
CALIFORNIA PRIVACY NOTICE
If you are a California resident and California privacy law applies to our processing of your personal information, you may have additional rights regarding your personal information.
Depending on applicable law and subject to applicable exceptions, these may include the right to:
- Know the categories and specific pieces of personal information collected about you;
- Know the categories of sources from which personal information is collected;
- Know the purposes for which personal information is collected or used;
- Know the categories of third parties to whom personal information is disclosed;
- Request correction of inaccurate personal information;
- Request deletion of certain personal information;
- Opt out of the sale or sharing of personal information where applicable;
- Limit certain uses or disclosures of sensitive personal information where applicable; and
- Exercise applicable privacy rights without unlawful discrimination.
For purposes of California privacy law, terms such as "sell," "sale," "share," and "sharing" may have specific legal meanings that are broader than selling information for monetary compensation.
Eyewear Closet may use ecommerce, analytics, advertising, marketing, security, payment, and other technology providers in connection with operating our website and business.
Depending on how these services are configured and used, certain disclosures or processing may be considered "sale," "sharing," or cross-context behavioral advertising under applicable California privacy law.
Where required by applicable law, eligible consumers may opt out of such activities through privacy controls made available on our website or by contacting us at:
Where applicable, we will recognize legally required opt-out preference signals, such as Global Privacy Control (GPC), as required by applicable law.
California residents may submit applicable privacy requests using the contact information provided in this Privacy Policy.
We will not unlawfully discriminate against a consumer for exercising applicable privacy rights.
CHILDREN'S PRIVACY
Eyewear Closet is intended for a general audience and is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
INTERNATIONAL VISITORS
Eyewear Closet is operated from the United States.
If you access or use our website from outside the United States, your personal information may be processed or stored in the United States or other jurisdictions in which our service providers operate.
Privacy and data-protection laws in those jurisdictions may differ from the laws in your country of residence.
Where applicable, we and our service providers take steps required by applicable law regarding international transfers and processing of personal information.
FRAUD PREVENTION, RETURNS AND LEGAL COMPLIANCE
We may collect, use, disclose, and retain information where reasonably necessary to prevent, detect, investigate, or respond to suspected fraud, unauthorized transactions, chargebacks, abuse, security incidents, violations of our policies, or other potentially unlawful activity.
We may maintain transaction, shipping, order, product, return, refund, and related customer-service records where reasonably necessary to document transactions and protect our customers and business.
Information associated with returns may be compared with original order and transaction records when reasonably necessary to verify a return, prevent fraud, or resolve a dispute.
We may also retain or disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, enforce our agreements, or establish, exercise, or defend legal claims.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, website functionality, service providers, legal requirements, or other operational considerations.
When changes are made, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us:
Eyewear Closet
Email: contact@eyewearcloset.com
Phone: +1 (941) 318-9397
Inquiries
If you have questions or concerns about this Policy, please contact us.