FAQs
ARE ALL YOUR PRODUCTS AUTHENTIC?
Yes. All products offered by Eyewear Closet are 100% authentic.
Eyewear Closet is an independent designer eyewear retailer. We are not affiliated with, sponsored by, or an authorized retailer or representative of the designer brands featured on our website.
We source our merchandise through established third-party suppliers and distributors. Authenticity and product condition are essential requirements when selecting the merchandise we offer.
Every pair of eyewear goes through our multi-stage inspection process before it is shipped to a customer.
Products are shipped with the original branded accessories supplied with that particular item. Packaging and accessories vary by brand and model and may include a branded case, box, cleaning cloth, documentation, or other accessories.
For more information about our sourcing, product identification, and inspection process, please visit our Authenticity Guarantee page.
HOW ARE YOU ABLE TO OFFER DESIGNER EYEWEAR AT COMPETITIVE PRICES?
Eyewear Closet works with a network of established third-party eyewear suppliers and distributors.
This sourcing model allows us to purchase merchandise from different sources, maintain a broad selection of designer eyewear, and take advantage of purchasing opportunities that may allow us to offer competitive prices to our customers.
Rather than purchasing very large quantities of the same model, many styles in our inventory are available in limited quantities. This allows us to continually introduce different brands, models, colors, shapes, and styles.
Our inventory is updated regularly, so new products are frequently added to our collection.
Our pricing does not change our standards for authenticity or product condition. Products offered as new on Eyewear Closet must meet our standards for authentic, new merchandise.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Orders are normally processed within 1–2 business days after payment has been successfully confirmed.
During processing, your order receives a final product inspection, is carefully packaged, and prepared for shipment.
Business days do not include weekends or U.S. federal holidays.
Once your order has been prepared for shipment and a shipping label has been created, you will receive an email with tracking information.
Please note that the first tracking update may appear after the shipping carrier receives and scans the package.
DO YOU OFFER FREE SHIPPING?
Yes. Eyewear Closet offers FREE standard shipping on U.S. orders.
Expedited shipping and international shipping options are also available. Available shipping methods, rates, and estimated delivery times are displayed at checkout.
For complete information, please visit our Delivery page.
DO YOU SHIP INTERNATIONALLY?
Yes. Eyewear Closet ships to the United States and various international destinations.
Shipping availability, rates, and estimated delivery times depend on the destination and selected shipping method.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge and are generally the responsibility of the recipient.
Please visit our Delivery page for additional information.
WHAT IS YOUR RETURN POLICY?
Eyewear Closet accepts eligible returns within 14 days from the date of delivery.
You may request an eligible return if you changed your mind, the style does not suit you, the fit is not right, or for another reason.
Returned merchandise must be in the same condition in which it was received and must meet the eligibility requirements described in our Return and Refund Policy.
A $12.95 return shipping fee applies to standard eligible U.S. returns. Different return shipping terms may apply to other destinations.
If you received an incorrect, damaged, or defective item due to an error on our side, please contact us as soon as possible. When the return qualifies as our error, the applicable return shipping cost is covered by Eyewear Closet.
Please review our Return and Refund Policy for complete terms and instructions.
CAN I CANCEL MY ORDER?
Please contact us as soon as possible if you would like to cancel your order. If your order has not yet entered processing, we may be able to cancel it. Once an order has entered processing or shipping, cancellation may no longer be possible.
If we are unable to cancel the order, please wait for the package to be delivered. You may then request an eligible return according to our 14-Day Return and Refund Policy. Approved cancellations are refunded to the original payment method used to place the order.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please contact us as soon as possible if you notice an error in your shipping information. If your order has not yet entered processing, we will do our best to update the information. Once an order has entered processing or shipping, we may no longer be able to change or redirect the shipping address. Please carefully review your name and complete shipping address before submitting your order.
MY TRACKING SAYS DELIVERED, BUT I CANNOT FIND MY PACKAGE. WHAT SHOULD I DO?
If your tracking information shows that your package has been delivered but you cannot locate it, please first check:
- Around your delivery location
- Your mailbox or parcel locker
- With household members
- With neighbors
- With your apartment management, front desk, concierge, or mailroom, if applicable
- Any secure location where the carrier may have left the package
We also recommend contacting the shipping carrier directly to request additional delivery information. If you still cannot locate your shipment, please contact Eyewear Closet so we can review the available order and tracking information with you.
DO EYEGLASS FRAMES COME WITH PRESCRIPTION LENSES?
No. Eyeglass frames sold by Eyewear Closet do not include prescription lens installation.
Where applicable, eyeglass frames may arrive with non-prescription demo lenses supplied with the frame. Prescription lenses can be fitted separately by a qualified optician or eyewear professional. Eyewear Closet does not currently provide prescription lens installation services.
WHAT COMES WITH MY EYEWEAR?
Each product is shipped with the original branded accessories provided with that particular item. The exact packaging and accessories vary by brand and model. Depending on the individual product, this may include a branded case, box, cleaning cloth, documentation, or other accessories. Because packaging differs between manufacturers, not every product includes the same combination of accessories.
WHAT IF MY GLASSES DO NOT FIT?
Eyewear sizing and fit can vary depending on the model, frame shape, and individual wearer. We recommend reviewing the model measurements and our Size Guide before purchasing. If the eyewear does not fit as expected and the item remains eligible for return, you may request a return according to our 14-Day Return and Refund Policy.
DO YOU CHARGE SALES TAX?
Applicable sales tax may be calculated and collected at checkout based on the shipping destination and applicable tax requirements. Any sales tax charged on your order will be displayed during checkout before you complete your purchase.
IS MY PAYMENT INFORMATION SAFE?
Payments made through Eyewear Closet are processed through secure third-party payment providers. Eyewear Closet does not directly store complete credit or debit card information. Available payment methods are displayed during checkout and may vary depending on your location and order. For additional information about payment options, please visit our Payment page.
IS MY PERSONAL INFORMATION SAFE?
We take the privacy of our customers seriously. Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy requirements. For information about what information we collect, how it may be used, cookies, third-party services, and your privacy rights, please review our Privacy Policy.
CAN I PLACE AN ORDER BY PHONE?
For security and payment protection, orders should be placed directly through our website checkout. If you need assistance placing an order, we are happy to help guide you through the process. Please do not send credit card information by email.
HOW CAN I CONTACT EYEWEAR CLOSET?
If you need assistance with a product, order, shipping, return, or another question, please contact us:
Email: contact@eyewearcloset.com
Phone: +1 (941) 318-9397
Our team will be happy to assist you.