Ordering

HOW TO PLACE AN ORDER

Shopping at Eyewear Closet is simple, convenient, and secure.

If you already know the model you are looking for, you can enter the model name or number in the search bar to find it quickly.

If you are not sure which pair you want, use our website navigation and filters to explore our collection. You can browse by brand, color, gender, price, style, and other available options to find the eyewear that is right for you.
Once you find a product you would like to purchase:

Select the product and review the product information.
Add the item to your shopping cart.
Proceed to checkout.
Enter your contact information.
Enter your shipping address.
Select your payment method.
Review all information carefully before completing your purchase.
Place your order.

After your order is successfully placed, an order confirmation will be sent to the email address you entered during checkout.

PLEASE CHECK YOUR INFORMATION BEFORE PLACING YOUR ORDER

Before completing your purchase, please carefully check all information you enter during checkout.

It is the customer's responsibility to provide the correct:

Full name
Email address
Shipping address
Apartment, suite, or unit number, if applicable
City, state, and ZIP/postal code
Country
Contact information

Please pay special attention to your shipping address.

Our shipping system creates the shipping label using the shipping information you provide when placing your order.

If you enter an incorrect or incomplete shipping address, your package may be delayed, returned, or delivered to the wrong address.

Customers are responsible for providing a complete and accurate shipping address at checkout. Eyewear Closet is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible at contact@eyewearcloset.com.

If your order has not yet entered processing, we will do our best to correct the information or cancel the order.

Once the order has entered processing or shipping, we may no longer be able to change the shipping address.

ORDER PROCESSING TIME

We normally process orders within 1–2 business days. During this time, we prepare your order, complete the final product inspection, carefully package your eyewear, and prepare the shipment. Once a shipping label has been created, you will receive tracking information by email.

Please note that tracking may not show movement immediately after the label is created. The first carrier scan may appear later when the package enters the carrier's network.

WANT TO CANCEL YOUR ORDER?

Changed your mind? Please contact us as soon as possible at contact@eyewearcloset.com.

If your order has not yet entered processing, we may be able to cancel it.
If you have not received a shipping or tracking notification yet, contact us immediately and we will check the status of your order.
If the order can still be cancelled, your payment will be refunded to the same payment method used to place the order.

Your bank or payment provider may need additional time to show the refund in your account.

WHAT IF A SHIPPING LABEL HAS ALREADY BEEN CREATED?

Once a shipping label has been created, your order has already entered our shipping process. At this point, the order may already be packed, prepared for carrier pickup, or transferred to the shipping carrier.

For this reason, we cannot guarantee cancellation after a shipping label has been created.
If we are unable to cancel your order, please wait for the package to be delivered.
You can then request a return according to our 14-Day Return and Refund Policy.

PRODUCT AVAILABILITY

Many of our eyewear styles are available in limited quantities.
Our inventory is updated regularly. However, in rare cases, an item may become unavailable after an order has been placed.
If we are unable to fulfill your order, we will contact you and refund the payment to the original payment method.

ORDER CONFIRMATION AND TRACKING

After placing your order, you should receive an order confirmation by email.
Once your order enters the shipping process and a shipping label is created, tracking information will also be sent to the email address provided during checkout.
If you do not see an expected email from us, please check your spam or junk folder.
If you still cannot find it, contact us and we will be happy to help.

NEED HELP?

If you have questions about placing an order, need to request a cancellation, or notice a mistake in your order information, please contact us as soon as possible.

Email: contact@eyewearcloset.com
Phone: +1 (941) 318-9397