Return and Refund Policy
Last Updated: August 14, 2026
At Eyewear Closet, we want our return process to be simple, transparent, and easy to understand.
Please review this Return & Refund Policy before starting a return. If you have any questions, please contact us at contact@eyewearcloset.com.
14-DAY RETURN POLICY
Eyewear Closet offers a 14-calendar-day return policy beginning on the date your order is delivered.
The delivery date shown in the shipping carrier's tracking information is considered Day 1 of the return period.
You may return an eligible item within this 14-day period for any reason.
For example, you may return an item because:
- You changed your mind;
- You do not like the style or color;
- The size or fit is not right for you;
- The item was not what you expected;
- You decided you no longer want the item; or
- For any other personal reason.
You do not need a special reason to request a return.
The item must meet the return-condition requirements described below, and your return shipment must receive its first carrier acceptance scan within the 14-day return period.
Example of the 14-Day Return Window
If your order is delivered on August 1 - it is Day 1.
Your final day to have the return package accepted and scanned by the shipping carrier is August 14.
Once the carrier has accepted and scanned your return within the required 14-day period, normal transit time after that scan will not affect your return eligibility.
RETURN CONDITION REQUIREMENTS
To qualify for a refund, the merchandise must be returned in the same condition in which it was originally shipped by Eyewear Closet.
The returned item must be:
- Unworn;
- Unused;
- Free from scratches;
- Free from damage;
- Free from alterations;
- Free from signs of wear;
- The exact merchandise originally purchased from and shipped by Eyewear Closet;
- Returned with all original tags, labels, and product identifiers that were supplied with the item; and
- Returned with all branded accessories and packaging that were originally supplied with that particular product.
Original accessories and packaging vary depending on the brand and model.
Depending on the particular product, these may include:
- Branded case;
- Branded box;
- Cleaning cloth;
- Product documentation;
- Manufacturer materials;
- Other accessories supplied with that particular item.
Not every brand or model includes the same accessories or packaging.
The requirement is simple: everything that was originally delivered with your particular item must be returned with that item.
Returns that are worn, used, scratched, altered, damaged, incomplete, or missing applicable original accessories, packaging, tags, or identifying information may be refused.
HOW TO START A RETURN
To start a return, submit a return request through your Eyewear Closet customer account or contact us at:
When contacting us, please provide:
- Your name;
- Your order number; and
- The item you would like to return.
We make every effort to process return requests promptly.
Approved return requests are generally processed the same business day or by the next business day.
Once your eligible return request has been processed, we will provide a prepaid return shipping label to the email address associated with your order.
Please do not send merchandise back without first initiating a return.
IF YOU DO NOT RECEIVE YOUR RETURN SHIPPING LABEL
If you have submitted an eligible return request but have not received your return shipping label by the end of the next business day, please first check your:
- Spam folder;
- Junk folder; and
- Promotions folder, if applicable.
Automated emails may occasionally be filtered into one of these folders.
If you still cannot find your return shipping label, please contact us at:
We will check your return request, verify the email address associated with your order, and resend the return shipping label where appropriate.
Occasionally, a return label email may not arrive because of:
- An incorrect email address;
- An email delivery problem;
- An automated email filter;
- A technical or system error.
Because we process eligible return requests promptly, please contact us as soon as possible if you do not receive your label rather than waiting until the end of your 14-day return period.
Receiving a return label, requesting another copy of a label, or having a label resent does not extend the original 14-day return period.
RETURN SHIPPING FEES
Eyewear Closet provides free standard shipping on U.S. orders.
Customers also have the right under this policy to return eligible merchandise for any reason within the applicable 14-day return period.
While standard shipping to you is free on U.S. orders, return shipping is not free for standard customer returns.
For approved returns, Eyewear Closet provides a prepaid return shipping label.
You do not need to pay the return shipping fee separately when you ship the package.
The applicable return shipping fee will instead be deducted from your approved refund after we receive and inspect the returned merchandise.
The return shipping fees are:
United States: $12.95
For example, if the eligible refund amount for a U.S. return is $300.00, the $12.95 return shipping fee will be deducted and $287.05 will be refunded to the original payment method.
The standard return shipping fee applies when you return an item because:
- You changed your mind;
- You do not like the item;
- You do not like the style or color;
- The fit or size is not right for you;
- You no longer want the item; or
- For another reason that is not the result of an error by Eyewear Closet or an item arriving damaged or defective.
Original expedited, express, or upgraded shipping charges paid by the customer are non-refundable except where otherwise required by applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your merchandise promptly after receiving your order.
If you receive:
- An incorrect item;
- A different model from the one you ordered;
- An item that arrived damaged; or
- An item that arrived defective,
please contact us as soon as possible at:
Please provide your order number and information about the issue. We may request photographs or other reasonable information necessary to review the problem.
If we confirm that you received an incorrect, damaged, or defective item, Eyewear Closet will be responsible for the applicable return shipping cost.
We will provide you with a prepaid return shipping label.
In these circumstances:
United States return fee: $0
The standard $12.95 return shipping fee will NOT be deducted from your refund when the return results from a confirmed error by Eyewear Closet or a confirmed damaged or defective item.
We understand that mistakes and shipping-related problems can occasionally occur. If the problem is our responsibility, we do not expect the customer to pay the applicable return shipping cost.
However, the item must still be returned within the applicable 14-day return period.
The return shipment must receive its first carrier acceptance scan no later than the final day of the return period.
IMPORTANT — CARRIER ACCEPTANCE SCAN IS REQUIRED
To qualify as returned within the required period, your return package must receive its first carrier acceptance scan no later than the 14th calendar day of your return period.
For example:
Order delivered: August 1 - Day 1
Final day for carrier acceptance scan: August 14
Simply creating a return label does not mean the merchandise has been returned.
Similarly, simply stating that a package was dropped off or handed to a carrier does not establish that the package was returned within the required period if there is no carrier acceptance scan, carrier receipt, tracking update, or other verifiable evidence showing timely carrier acceptance.
If you are returning close to the deadline, we strongly recommend that you:
- Take the packaged return directly to the applicable shipping carrier;
- Hand the package directly to a carrier employee;
- Ask the employee to scan and accept the package while you are present;
- Confirm that the tracking information reflects carrier acceptance; and
- Keep your drop-off receipt as proof of the date the carrier accepted your return.
If you leave your package in a drop box or at another unattended drop-off location without obtaining an acceptance scan, you assume the risk that the carrier may not scan the package until after your return deadline.
Once your package receives a valid carrier acceptance scan within the 14-day return period, your return has met the shipping deadline.
If the carrier then requires several additional days to transport the package to us, that normal transit time does not affect your return eligibility.
RETURNS AFTER THE 14-DAY RETURN WINDOW
The 14-day return period is the standard return deadline under this policy.
If the return package does not receive its first carrier acceptance scan within the required return period, the merchandise is no longer eligible for return under this policy.
Merchandise voluntarily sent to us outside the applicable return procedure remains the customer's responsibility.
For example, if August 14 is the final day of your return period and the carrier does not accept and scan the package until August 14, the return is outside the applicable return window.
If you state that you dropped the package off earlier but there is no carrier scan, receipt, or other verifiable carrier evidence showing timely acceptance, we cannot verify that the merchandise was returned within the required period.
Do not voluntarily send merchandise back after your return eligibility has expired without first contacting Eyewear Closet.
Unauthorized, late, or otherwise ineligible returns may be refused and may not qualify for a refund.
DELIVERED PACKAGES AND CUSTOMER RESPONSIBILITY
Eyewear Closet is responsible for preparing your order and shipping it to the delivery address provided with your order.
Customers are responsible for providing a complete, accurate, and secure delivery address.
Once the shipping carrier confirms that a package has been delivered to the address provided with the order, Eyewear Closet is generally no longer responsible for loss or theft occurring after confirmed delivery.
We understand that customers know their own delivery locations best.
If you know that your delivery location:
- Has an increased risk of package theft;
- Is not secure for unattended deliveries;
- Has experienced previous package theft;
- Frequently experiences carrier delivery problems; or
- Has another circumstance that makes normal delivery unsuitable,
please contact Eyewear Closet before your order ships.
Depending on the carrier and availability, we may be able to arrange an alternative delivery method, such as:
- Signature confirmation;
- Hold for pickup at a local carrier location; or
- Another available delivery option.
Certain additional delivery services may involve an additional carrier charge.
If tracking indicates that your package was delivered but you cannot locate it, please contact the shipping carrier promptly.
You may also contact Eyewear Closet. We can provide available shipment and tracking information and reasonable assistance regarding the delivery.
INTERNATIONAL RETURNS
Orders shipped to destinations outside the United States are final sale and are not eligible for return or exchange.
Please review this policy carefully before placing an international order.
EXCHANGES
Eyewear Closet does not process direct exchanges.
If you purchased an item but would prefer a different:
- Model;
- Color;
- Size; or
- Style,
Step 1: Submit a return request for the eligible original item.
Step 2: Return the original item according to this Return & Refund Policy.
Step 3: Place a separate new order for the item you would like instead.
Because many of our products are available in limited quantities, placing a separate order also helps prevent the replacement item from selling out while your original return is being processed.
RETURN INSPECTION
Once your returned merchandise arrives at Eyewear Closet, we will inspect it before approving the refund.
During the inspection, we may verify:
- The condition of the merchandise;
- That the correct merchandise was returned;
- That the merchandise is unworn and unused;
- That there are no scratches, damage, alterations, or signs of wear;
- That all applicable accessories and packaging originally supplied with the product are included;
- That applicable tags and product identifiers are present; and
- That the returned merchandise corresponds with the merchandise originally shipped with your order.
The returned merchandise must correspond to the merchandise originally shipped with the applicable order.
REFUND PROCESS
Once we receive your return, we will inspect the merchandise.
If the return complies with this Return & Refund Policy, the refund will be approved.
Refunds are issued to the original payment method used for the purchase.
For standard customer returns, the applicable prepaid return shipping fee will be deducted from the refund:
United States: $12.95
If the return is the result of a confirmed Eyewear Closet error or a confirmed damaged or defective item, no return shipping fee will be deducted.
Approved refunds are generally processed within 1-3 business days after the returned merchandise has been inspected and approved.
Once Eyewear Closet issues the refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
This additional processing time is controlled by your financial institution or payment provider and is outside our direct control.
If more than 14 business days have passed after we confirmed that your refund was approved and you still have not received the funds, please contact us at:
RETURN ADDRESS
All returns must first be initiated and approved through the Eyewear Closet return process.
Approved returns should be shipped using the return label and return instructions provided by Eyewear Closet.
Please do not send merchandise without first initiating an approved return.
Sending merchandise to us without an approved return does not automatically make the merchandise eligible for a refund.
QUESTIONS OR PROBLEMS WITH YOUR RETURN
If you have any questions about:
- Return eligibility;
- Your 14-day return window;
- Your return shipping label;
- A missing return email;
- A damaged or incorrect item;
- Return tracking;
- The condition of a returned item; or
- Your refund,
please contact us as soon as possible.
Eyewear Closet
Email: contact@eyewearcloset.com
Phone: +1 (941) 318-9397
We recommend contacting us as soon as you notice an issue rather than waiting until the end of your return period. This gives us the best opportunity to assist you before your return deadline expires.
Nothing in this Return & Refund Policy is intended to limit any consumer rights or remedies that cannot be excluded or limited under applicable law.